Terms of service

TERMS & CONDITIONS

Last Updated: 19 August 2026

Welcome to Murvo.

These Terms & Conditions (“Terms”) govern your access to and use of our website, services, and any purchases made from Murvo.

By accessing our website, placing an order, or purchasing any product from us, you confirm that you have read, understood, and agreed to these Terms.

If you do not agree with these Terms, please do not use our website or place an order.

1. About Murvo

Brand: Murvo
Location: Ras Al Khaimah, United Arab Emirates
Customer Support: support@murvo.co

Throughout these Terms, “Murvo,” “we,” “us,” and “our” refer to the Murvo online store and brand.

2. Eligibility and Age Requirement

Our Murvo BodyNest Pillow is intended for adult customers.

By purchasing the Murvo BodyNest Pillow or using our website, you confirm that:

  • You are at least 18 years of age;

  • You have the legal capacity to make a purchase;

  • The information provided by you is accurate and complete; and

  • You will use the product only for lawful and responsible purposes.

We reserve the right to refuse or cancel an order where we reasonably believe that an order has been placed in violation of these Terms or applicable laws.

3. About the Murvo BodyNest Pillow

The Murvo BodyNest Pillow is an adult body-positioning and intimate wellness pillow designed to provide support, positioning, comfort, and relaxation.

The product is intended for personal adult use.

The Murvo BodyNest Pillow is not intended to diagnose, treat, cure, or prevent any medical condition and should not be considered a substitute for professional medical advice.

Customers are responsible for using the product safely, responsibly, and according to any instructions or care guidance provided with the product.

4. Product Information

We make reasonable efforts to ensure that all product information displayed on our website is accurate and up to date.

This may include:

  • Product descriptions;

  • Images;

  • Dimensions;

  • Materials;

  • Features;

  • Pricing; and

  • Availability.

However, minor differences may occur.

Product colours may appear slightly different depending on your device, screen settings, lighting, or photography.

Measurements and dimensions may also have minor manufacturing variations.

We may update product designs, packaging, specifications, or descriptions from time to time without notice, provided that such changes do not materially misrepresent an order already placed.

5. Product Images

Product photographs and videos are provided for illustrative and informational purposes.

While we aim to represent our products accurately, the actual appearance of a product may vary slightly from what is shown on your screen.

6. Orders

When you place an order through our website, you are making an offer to purchase the selected product.

Receiving an order confirmation does not necessarily mean that your order has been finally accepted or dispatched.

We reserve the right to verify an order before fulfilment.

We may refuse, hold, or cancel an order where:

  • The product is unavailable;

  • Payment is unsuccessful;

  • Incorrect information has been provided;

  • We suspect fraud or unauthorized payment activity;

  • A pricing or website error has occurred;

  • We are unable to deliver to the provided address; or

  • Fulfilling the order would violate applicable requirements.

If we cancel an order after receiving payment, any amount due to you will be refunded in accordance with our Refund & Return Policy and applicable law.

7. Order Information

Customers are responsible for providing accurate:

  • Full name;

  • Email address;

  • Phone number;

  • Delivery address; and

  • Payment information.

Murvo will not be responsible for delivery problems caused by incorrect or incomplete information provided by the customer.

If you notice an error after placing an order, contact us as soon as possible at:

support@murvo.co

We cannot guarantee that changes can be made after an order has entered processing or shipping.

8. Prices

Product prices will be displayed on our website and/or during checkout.

Prices may change from time to time.

Any price change will not normally affect an order that has already been accepted, except where there has been an obvious pricing or technical error.

Shipping charges, taxes, duties, or other applicable charges may be shown separately where relevant.

9. Payments

Payment must be completed using one of the payment methods available during checkout.

By submitting payment information, you confirm that:

  • You are authorized to use the selected payment method;

  • The information provided is correct; and

  • The payment is not being made fraudulently.

Payment processing may be handled by third-party payment service providers.

Murvo does not guarantee approval of any payment transaction by your bank or payment provider.

10. Shipping and Delivery

We aim to process and dispatch orders within the timeframes communicated on our website.

Estimated delivery dates are estimates and may not always be guaranteed.

Delivery times may be affected by circumstances including:

  • Courier delays;

  • Public holidays;

  • Weather conditions;

  • Incorrect customer information;

  • High order volumes;

  • Customs or regulatory procedures;

  • Remote delivery locations; or

  • Events outside our reasonable control.

Customers are responsible for providing a complete and accurate delivery address.

Please refer to our Shipping Policy for additional information about shipping and delivery.

11. Discreet Packaging

Where Murvo states that discreet packaging is provided, we will make reasonable efforts to package the order in a manner that does not unnecessarily display the nature of the product.

However, courier labels may contain information required for shipping, identification, customs, logistics, or legal purposes.

12. Returns and Refunds

Returns and refunds are handled according to our Refund & Return Policy and any mandatory rights available to consumers under applicable UAE law.

Customers should review our Refund & Return Policy before placing an order.

Where permitted by applicable law, products that have been opened, used, damaged after delivery, or otherwise affected by hygiene considerations may be subject to return restrictions.

Nothing in these Terms is intended to remove any mandatory rights available to customers under applicable consumer protection laws.

13. Damaged, Defective, or Incorrect Products

If you receive a product that is:

  • Damaged;

  • Defective;

  • Incorrect; or

  • Materially different from what you ordered,

please contact us at:

support@murvo.co

Please include your order information and, where reasonably requested, photographs or videos showing the issue.

We will review the matter and provide an appropriate solution in accordance with our policies and applicable consumer protection requirements.

14. Hygiene and Intimate-Use Products

The Murvo BodyNest Pillow is intended for personal adult use.

For hygiene reasons, customers should carefully inspect the product before use.

Where permitted by applicable law, returns of opened or used personal or intimate-use products may be restricted for health and hygiene reasons.

This restriction does not affect mandatory rights relating to products that arrive defective, damaged, incorrect, or otherwise fail to meet applicable consumer protection requirements.

15. Product Care

Customers are responsible for following any care, cleaning, washing, storage, or usage instructions provided with the product.

Damage resulting from improper care, misuse, incorrect washing, modification, or use inconsistent with supplied instructions may not qualify as a product defect.

16. Responsible Adult Use

The Murvo BodyNest Pillow should only be used by consenting adults and for lawful personal purposes.

Customers are responsible for ensuring that their use of the product respects:

  • Personal safety;

  • Privacy;

  • Consent;

  • Applicable laws; and

  • The rights of other individuals.

Murvo does not authorize or encourage any unlawful, harmful, abusive, coercive, or non-consensual use of its products.

17. Health and Safety

Customers should use the product responsibly and discontinue use if the product becomes damaged or if continued use may create a safety concern.

If you have an existing medical condition, injury, mobility limitation, pregnancy-related concern, chronic pain, or other health condition that may affect your use of the product, consider obtaining appropriate professional medical advice before use.

18. No Medical Claims

Murvo does not provide medical advice.

Statements made on our website, product pages, advertisements, emails, or other communications are intended for general product and informational purposes unless expressly stated otherwise.

The Murvo BodyNest Pillow should not be relied upon as a medical treatment or medical device unless specifically identified as such in accordance with applicable requirements.

19. Website Use

You agree not to misuse our website.

You must not:

  • Use the website for unlawful or fraudulent purposes;

  • Attempt unauthorized access to our systems;

  • Interfere with website security;

  • Upload malicious software or code;

  • Attempt to damage or disable our website;

  • Use automated systems to abuse our services;

  • Submit fraudulent orders;

  • Use stolen payment details; or

  • Misrepresent your identity or information.

We reserve the right to restrict access to our website where reasonably necessary to protect our customers, business, website, or payment systems.

20. Intellectual Property

All content available through Murvo may be protected by intellectual property rights.

This may include:

  • The Murvo name;

  • Murvo logos;

  • The Murvo BodyNest Pillow name;

  • Product photographs;

  • Videos;

  • Graphics;

  • Website designs;

  • Product descriptions;

  • Written content; and

  • Marketing materials.

You may not copy, reproduce, distribute, modify, sell, republish, or commercially exploit our content without prior authorization, except where permitted by applicable law.

21. Reviews and Customer Content

If you submit a product review, photograph, testimonial, or other content to Murvo, you confirm that the content:

  • Is truthful to the best of your knowledge;

  • Does not violate another person's rights;

  • Does not contain unlawful material; and

  • Is not fraudulent or misleading.

We may moderate or remove customer content where reasonably necessary.

We will not intentionally publish customer information that should reasonably remain private.

22. Privacy

We may collect and process personal information when you:

  • Visit our website;

  • Place an order;

  • Contact customer support;

  • Subscribe to marketing;

  • Interact with advertisements; or

  • Use other website features.

Personal information may include information such as your name, contact details, delivery information, device information, and transaction-related data.

For more information about how we handle personal data, please review our Privacy Policy.

23. Cookies and Analytics

Our website may use cookies and similar technologies for purposes such as:

  • Website functionality;

  • Shopping cart functionality;

  • Analytics;

  • Fraud prevention;

  • Performance measurement;

  • Advertising; and

  • Marketing attribution.

Additional information may be provided through our Privacy Policy or cookie settings where applicable.

24. Third-Party Services

Murvo may use third-party companies and service providers for functions including:

  • Website hosting;

  • Payment processing;

  • Shipping and delivery;

  • Analytics;

  • Advertising;

  • Customer support; and

  • Technical services.

Third-party services may be subject to their own terms and privacy policies.

Murvo is not responsible for third-party websites or services that are outside our reasonable control, except where applicable law provides otherwise.

25. External Links

Our website may contain links to third-party websites.

These links may be provided for convenience or informational purposes.

We do not necessarily control or endorse third-party websites and are not responsible for their content, security, availability, or privacy practices.

26. Promotions and Discount Codes

From time to time, Murvo may offer:

  • Discount codes;

  • Promotional pricing;

  • Bundles;

  • Limited-time offers; or

  • Other promotions.

Promotions may be subject to additional conditions displayed at the time of the offer.

Unless otherwise stated:

  • Promotional codes cannot be exchanged for cash;

  • Only one code may be used per order;

  • Codes may have expiry dates;

  • Certain products may be excluded; and

  • Promotions may be changed or discontinued where reasonably necessary.

Promotions will not affect any mandatory consumer rights.

27. Cancellation of Orders

If you wish to cancel an order, contact us as soon as possible at:

support@murvo.co

If the order has not yet been processed or shipped, we may be able to cancel it.

Once an order has been processed or dispatched, cancellation may no longer be possible, and the matter may instead be handled under our Refund & Return Policy and applicable law.

28. Fraud Prevention

We reserve the right to carry out reasonable fraud and security checks before processing orders.

We may delay, refuse, or cancel transactions that appear suspicious, unauthorized, fraudulent, or inconsistent with these Terms.

29. Limitation of Liability

To the maximum extent permitted by applicable law, Murvo will not be responsible for losses resulting from:

  • Improper use of the product;

  • Failure to follow product instructions;

  • Unauthorized modification of the product;

  • Normal wear and tear;

  • Incorrect customer information; or

  • Circumstances outside our reasonable control.

Nothing in these Terms excludes or limits any liability or consumer right that cannot legally be excluded or limited under applicable UAE law.

30. Indemnity

To the extent permitted by applicable law, you are responsible for losses or claims arising directly from your unlawful misuse of our website or products, violation of these Terms, or infringement of another person's rights.

This section does not reduce any mandatory rights available to consumers.

31. Force Majeure

Murvo will not be responsible for delays or failure to perform obligations caused by circumstances outside our reasonable control.

Such circumstances may include:

  • Natural disasters;

  • Severe weather;

  • Government actions;

  • Internet or telecommunications failures;

  • Courier disruptions;

  • Supply-chain interruptions;

  • Customs delays;

  • Public emergencies; or

  • Other extraordinary events.

We will make reasonable efforts to resume normal service when possible.

32. Changes to Products or Services

We may modify, update, suspend, or discontinue products, website features, or services from time to time.

Any changes will not affect mandatory customer rights relating to orders already accepted.

33. Changes to These Terms

We may update these Terms periodically to reflect changes in:

  • Our products;

  • Website functionality;

  • Business practices;

  • Customer services; or

  • Applicable legal or regulatory requirements.

When these Terms are updated, the revised version will be published on our website with a new “Last Updated” date.

34. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

35. No Waiver

If Murvo does not immediately enforce a provision of these Terms, this does not mean that we permanently waive the right to enforce that provision later.

36. Entire Agreement

These Terms, together with our:

  • Privacy Policy;

  • Refund & Return Policy;

  • Shipping Policy; and

  • Any other policies displayed during checkout,

form the terms governing your use of our website and purchases from Murvo.

37. Governing Law

These Terms and purchases made through Murvo are governed by the applicable laws of the United Arab Emirates.

Any mandatory consumer rights available under applicable UAE law remain unaffected.

Subject to applicable legal requirements, disputes relating to Murvo, these Terms, or purchases made through our website will be handled by the competent authorities or courts in the United Arab Emirates.

38. Customer Support

If you have questions about:

  • These Terms;

  • Your order;

  • Shipping;

  • Returns;

  • Refunds;

  • Product information; or

  • The Murvo BodyNest Pillow,

please contact us:

Murvo
Ras Al Khaimah, United Arab Emirates
Email: support@murvo.co

39. Acceptance of Terms

By accessing the Murvo website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

Last Updated: 19 August 2026