SHIPPING POLICY

Last Updated: 19 August 2026

Thank you for shopping with Murvo. This Shipping Policy explains how we process and deliver orders within the United Arab Emirates.

1. Delivery Time

Orders are typically delivered within 2–4 business days after the order has been confirmed.

Delivery times are estimates and may occasionally be affected by circumstances outside our control, including courier delays, public holidays, weather conditions, high order volumes, or incorrect delivery information.

2. Order Processing

Orders are processed after successful order confirmation.

Once your order has been prepared and handed over to the courier, you may receive shipping or tracking information where available.

3. Shipping Locations

We currently deliver to eligible locations within the United Arab Emirates.

Delivery availability may vary depending on the customer's location and courier coverage.

4. Shipping Charges

Any applicable shipping charges will be displayed during checkout before you complete your order.

Promotional or free-shipping offers may be available from time to time and may be subject to additional conditions.

5. Accurate Delivery Information

Customers are responsible for providing accurate and complete delivery information, including:

• Full name

• Phone number

• Complete delivery address

• Emirate

• Building, villa, or apartment details where applicable

Murvo is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

If you notice an error in your shipping information, please contact us as soon as possible at support@murvo.co.

6. Delivery Attempts

The courier may contact you by phone or message before delivery.

Please ensure that the contact number provided with your order is active and correct.

If delivery is unsuccessful because the customer is unavailable or cannot be contacted, additional delivery attempts or charges may apply depending on the courier.

7. Tracking Your Order

Where tracking is available, customers may receive tracking information after the order has been dispatched.

Tracking information may take some time to update after the shipment has been handed over to the courier.

8. Delayed Orders

Although most orders are delivered within 2–4 business days, occasional delays may occur.

If your order has not arrived within the expected delivery period, please contact us at:

support@murvo.co

Please include your order number so we can assist you.

9. Damaged Packages

If your package arrives visibly damaged, please take photographs of the packaging and product and contact us as soon as possible at support@murvo.co.

We may request photographs, videos, or other information to help us review the issue.

10. Incorrect or Missing Items

If you receive an incorrect product or your order is missing an item, please contact us at support@murvo.co with your order details.

We will review the issue and provide an appropriate solution.

11. Discreet Packaging

Where applicable, Murvo orders may be shipped in discreet and secure packaging to protect customer privacy.

Courier and shipping labels may still contain information required for delivery and logistics purposes.

12. Changes to Shipping Information

Once an order has been processed or dispatched, we may not be able to change the delivery address.

Please contact us immediately if you need to request a change.

13. Public Holidays and Weekends

Delivery times may be extended during UAE public holidays, weekends, promotional periods, or periods of unusually high order volume.

14. Contact Us

For questions regarding shipping or delivery, please contact:

Murvo
Ras Al Khaimah, United Arab Emirates
Email: support@murvo.co

Estimated Delivery Time: 2–4 Business Days